Telephone Support

We have telephone support, so what do we get?

Answers to functionality and procedural questions; (i.e. "How do I?")
Detailed issue analysis, so they can be clearly defined for resolution.
Guidance with developing reports.
Insurance in case of major problems - where problem identification and solution are obscure and may require many hours of highly skilled work.
A fixed cost of first level of support that can be used by anyone in your company.
Proactive advisements and warnings for SYSPRO and Microsoft Dynamics, operating systems, add-ons and future software releases.

Standard Call Response

All support calls are time stamped and entered into our call tracking system by Support Desk staff or reception.
Initial response time is a call-back within 2 hours of business day for medium and low priority level issues not immediately addressed.
If the call is determined to be of high priority, call-back to the customer will be within one hour.

For more information on Phoenix Systems' telephone support contact:

Toronto and GTA customers: (905) 853-0932 or (416) 777-6305
Western Canada and US SYSPRO customers: 1-888-248-5677
Microsoft Dynamics NAV/CRM customers: contact your local Phoenix Systems office